Helpful.David Kaplan
Data recovered.
Easy to communicate by telephone and email.
Would have been better to have a choice to be able to have you reinstall and put data back on the machine with new drive installed.
Shakeel was also helpful once I had my machine back in the office and struggled to get data on new drive (Entourage). While he was helpful, ultimately my people had to figure it out.
I would think you could expand your offering by providing concrete explanations for reinstall.
Overall I would recommend you to others.
Puresolo